Politique de remboursement

Return & Refund Policy — Grateful

Last Updated: May 23, 2026

At Grateful, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be unused and unworn
Be in the same condition that you received it
Include original tags and packaging
Include proof of purchase or receipt

2. How to Start a Return

To request a return, please contact us at:

Email: contact@empireia.store
Phone: +1 (779) 977-5612

Return Address:

Grateful
EmpireIA Solutions LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

If your return request is approved, we will provide instructions on how and where to send your package.

Please note:

Items returned without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

A damaged item
A defective item
The wrong product

Your order number
Photos of the item and packaging
A description of the issue

We will evaluate the issue and work to resolve it as quickly as possible.

4. Non-Returnable Items

Certain items cannot be returned, including:

Gift cards
Sale or clearance items
Personalized or custom-made products
Perishable goods
Beauty and personal care items
Hazardous materials or flammable products

If you are unsure whether your item qualifies for return, please contact us before purchasing.

5. Exchanges

We currently do not offer direct exchanges.

The fastest way to receive a different item is to:

Return the original item
Receive approval for the return
Place a new order separately

6. European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must:

Be unused
Be in original condition
Include original packaging and tags
Include proof of purchase

7. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds are issued to your original payment method
Refund processing typically takes 5–10 business days

Please note:

Your bank or payment provider may require additional time to process the refund
Shipping costs are non-refundable unless the return is due to our error

If more than 15 business days have passed since your refund approval, please contact us.

8. Fraud Prevention

To protect our customers and business from fraud:

Returns may be refused if abuse or suspicious activity is detected
Excessive return behavior may result in account restrictions
We reserve the right to request additional verification before processing refunds