Conditions d’utilisation

Terms of Service — Grateful

Effective Date: May 2026

OVERVIEW

Welcome to Grateful. Throughout this website, the terms “we,” “us,” and “our” refer to Grateful, operated by EmpireIA Solutions LLC. We provide this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website or purchasing from our store, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein and/or available by hyperlink.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

ARTICLE 1 – COMPANY INFORMATION

Business Name: Grateful
Legal Company Name: EmpireIA Solutions LLC

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: contact@empireia.store
Phone: +1 (779) 977-5612

ARTICLE 2 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction or that you have given us your consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.

Any breach of these Terms may result in immediate termination of your access to our services.

ARTICLE 3 – PRODUCTS AND SERVICES

We strive to display product descriptions, images, and information as accurately as possible. However, we do not guarantee that product colors, images, or details displayed on your device will be completely accurate.

We reserve the right to:

  • Modify or discontinue products without notice

  • Limit quantities available for purchase

  • Refuse orders at our sole discretion

  • Change pricing at any time

All products are subject to availability.

ARTICLE 4 – ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase products from us.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Suspected fraud

  • Unauthorized transactions

  • Product availability issues

  • Incorrect pricing or information

  • Violation of our policies

Once payment has been successfully processed and the order is confirmed, you will receive an order confirmation email.

ARTICLE 5 – PRICING AND PAYMENTS

All prices displayed on our website are listed in USD unless otherwise stated.

We accept secure payment methods supported by Shopify, including major credit cards, debit cards, PayPal, and other authorized payment providers.

You agree to provide current, complete, and accurate payment and billing information for all purchases.

Failure to provide accurate information may result in cancellation of your order.

ARTICLE 6 – SHIPPING POLICY

Orders are processed within 1–2 business days.

Shipping options include:

  • Free Standard Shipping: estimated delivery within 5–7 business days

  • Express Shipping: estimated delivery within 2 business days

Shipping times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

Tracking information will be provided once the order has shipped.

ARTICLE 7 – RETURNS AND REFUNDS

Customers may request returns within 30 days of delivery.

Returned items must:

  • Be unused

  • Be in original packaging

  • Include proof of purchase

Refunds are processed within 5–10 business days after inspection and approval.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

ARTICLE 8 – INTELLECTUAL PROPERTY

All content on this website, including logos, graphics, product images, text, designs, and trademarks, is the property of Grateful or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, or exploit any part of the website without prior written permission.

ARTICLE 9 – THIRD-PARTY SERVICES

Our store may include links or integrations with third-party services, including payment providers and external websites.

We are not responsible for the content, policies, or practices of third-party services.

Your interactions with third-party providers are governed by their own terms and policies.

ARTICLE 10 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

We use secure technologies and industry-standard protections to safeguard customer data.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

ARTICLE 11 – PROHIBITED USES

You may not use our website or services:

  • For unlawful purposes

  • To violate any laws or regulations

  • To transmit malicious software or viruses

  • To commit fraud or abuse

  • To infringe intellectual property rights

  • To interfere with website security or operations

  • To misuse payment systems or conduct chargeback fraud

We reserve the right to terminate access for violations of these Terms.

ARTICLE 12 – FRAUD PREVENTION

We actively monitor transactions for fraud prevention and account security.

Orders flagged as suspicious may require:

  • Additional identity verification

  • Billing verification

  • Payment confirmation

We reserve the right to cancel any transaction suspected of fraud or unauthorized activity.

ARTICLE 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Grateful and EmpireIA Solutions LLC shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the purchased product.

ARTICLE 14 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted or error-free operation of the website.

ARTICLE 15 – TERMINATION

We reserve the right to suspend or terminate access to our services at any time without notice if we believe a customer has violated these Terms or applicable laws.

ARTICLE 16 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States and the State of Wyoming.

Any disputes shall be resolved in the competent courts located in Wyoming, United States.

ARTICLE 17 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting on this website.

Continued use of the website after changes constitutes acceptance of the revised Terms.

ARTICLE 18 – CONTACT INFORMATION

For questions regarding these Terms of Service, please contact us:

Grateful
EmpireIA Solutions LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: contact@empireia.store
Phone: +1 (779) 977-5612